EIA — elevate impact advisory

The Reading Room

Before Anyone Speaks

What a meeting may already be telling us before the conversation begins.

Quiet Noticing · 5 min read

Katherine Adcock

Founder, Elevate Impact Advisory

The Idea, Simply

Think about the few minutes before a meeting begins.

Nobody has said anything important yet, but the room may already be telling you something. Someone is finishing another piece of work. Someone has put their phone away. Someone chooses the same seat they always choose. Someone is laughing. Someone is quiet. Someone looks towards the person who usually leads. Someone else seems to be waiting for the meeting to finish before it has even begun.

None of these things tells us exactly what somebody is thinking. Silence can mean discomfort, but it can also mean someone is listening. A closed laptop can signal attention, but an open one does not necessarily mean disengagement.

The point is not to learn how to decode people.

It is to notice that people do not arrive at meetings as blank participants. They bring with them what previous meetings have taught them about whether this time will matter, whether their contribution is wanted, whether disagreement is useful and whether the real conversation will actually happen in the room.

That matters because meetings cost organisations something. In schools, collaborative time is often deliberately created and protected. Teachers may be released from other work precisely because the organisation has decided that thinking together is worth investing in.

Putting people in the same room, though, does not guarantee that collective thinking will happen.

A meeting may begin at 3.30. What people expect from it began much earlier.

There are two meeting rooms I remember.

In the first, you could feel the meeting before it started.

One person had his phone open, shopping for athletic wear while simultaneously arranging the rest of his week. Another had a laptop open but was somewhere else entirely. Someone else arrived carrying everything that had happened outside school that day. The newest teacher was trying desperately to keep up, wanting to know what to do and whether she was doing any of it properly.

Then there were the pedagogical leaders arriving with an agenda and, genuinely, wanting to help.

The difficulty was that not everybody understood the value of the hour in the same way.

For the leaders, this was time to look closely at student work, moderate together, plan rich inquiry, discuss individual learning needs and think about how to move learning forward. For others in the room, those same people could feel like obstacles standing between them and the work they needed to get done: marking books, organising homework, writing excursion notes, preparing tomorrow.

We thought we were helping to buy time by thinking well together.

Sometimes we were experienced as wasting it.

What makes that particularly interesting in schools is that collaborative time is often itself an organisational investment. Schools alter timetables, provide release and create structures so that teachers can think together during their working day. The organisation has already made a judgement: this is worth our time.

But protecting an hour does not determine what that hour becomes.

I remember another room.

Someone had usually brought food. Not because shared cake appeared in the meeting norms or because a leader had decided that baked goods would improve morale. Someone had simply made something and brought enough for everyone.

People sat differently. There were no particularly important chairs. Laptops were often half-mast, available if they were needed but not competing for attention. Student work and resources appeared on the table because people had come prepared to use the time.

There was also a bingo card.

One particularly funny and slightly introverted member of the team kept it quietly on his computer. Certain predictable behaviours earned a square. Someone becoming wildly enthusiastic about pedagogy might earn one. Me mentioning Kath Murdoch might earn another. Eventually, if enough of us behaved sufficiently like ourselves, he would announce bingo.

On paper, this could look like terrible meeting behaviour.

It wasn't.

He was paying exquisite attention.

The humour belonged inside the group rather than sitting outside it in judgement of the group. When thinking became serious, so did everybody else. The agenda mattered, but it was a living document rather than a list whose value came from being completed. Sometimes we did not finish it. Sometimes that was evidence that the meeting had done exactly what it needed to do.

The contrast between these rooms is tempting to interpret too quickly.

Phones bad. Cake good. Closed laptops engaged. Silence disengaged.

Organisations are more complicated than that.

Research on employee voice and silence has spent considerable time examining why people choose to contribute ideas and concerns or withhold them. Elizabeth Morrison's reviews of this field make an important organisational point: when relevant information is withheld, the organisation may lose knowledge it needs. But silence itself is not necessarily withholding. Edmondson and Besieux make a useful distinction between unproductive silence and the silence of processing, just as speaking can contribute to a conversation or disrupt it.

I have seen both.

I have watched people remain silent because they were afraid to speak. I have watched people remain silent because they had stopped believing speaking would change anything. And I have watched thoughtful people remain silent because they were doing something profoundly useful: listening, processing, or making room for somebody whose voice was heard less often.

So the task is not to walk into a meeting and become an amateur interpreter of crossed arms.

But noticing can make us curious.

Who sits where, and is that habit, comfort or safety? Who looks towards whom before answering? Who arrives prepared to think together, and who arrives determined to recover the hour for something else? What happens when somebody unexpected enters? Does the room expand to include them, or does something tighten?

And perhaps most revealingly: where does the real meeting happen?

Some meetings have shadow meetings wrapped around them. The conversation before the conversation. The text messages during it. The glance across the table that says we'll talk later. The corridor conversation afterwards in which somebody finally says what they actually thought.

The healthiest meetings I have experienced did not eliminate disagreement. They gave disagreement somewhere to happen.

The meeting could contain the meeting.

That may be why they sometimes looked almost effortless. They weren't. People had prepared. They brought evidence and ideas. They listened. They had learned how to disagree. They understood that the time had value.

The ease was not an absence of effort.

It was evidence that effort was being spent on the thinking rather than on navigating the room.

Meeting research reminds us that time matters here too. Steven Rogelberg's work has shown that meetings can be experienced very differently depending on the people attending them, with highly task-oriented employees particularly likely to experience meetings as interruptions. He argues that meeting leaders should approach their role as stewards of other people's valuable time.

In schools, I would go slightly further.

When we create protected collaborative time, we are not merely asking teachers to attend a meeting. We are making an investment in what becomes possible when their knowledge, experience and judgement are brought together.

And those beliefs rarely begin when the agenda opens.

People enter a room carrying memories of other rooms: whether their ideas mattered last time, whether disagreement was genuinely welcome, whether the decision had already been made, whether silence was noticed, whether the agenda mattered more than the thinking, whether an hour together produced something they could not have produced alone.

Perhaps, then, the first few minutes of a meeting are worth noticing precisely because they are not really the beginning.

If I were a principal walking into a leadership meeting tomorrow, I might try something very simple. I would resist being the first person to fill the room. For a moment, I would notice what happens without my active contribution. Not to diagnose people. Not to decide what their body language means. Simply to notice what rises to the surface when I am not immediately shaping it.

Because by the time anyone speaks, the room may already contain a great deal of organisational history and a great deal of knowledge about how things work here.

A meeting may begin at 3.30. What people expect from it began much earlier.

Ideas in Conversation With

Edmondson, A. C., & Besieux, T. Reflections: Voice and Silence in Workplace Conversations. Their distinction between productive and unproductive forms of both voice and silence is particularly useful here. Silence is not automatically evidence of disengagement; it can also represent listening and processing.

Edmondson, A. C., & Lei, Z. (2014). Psychological Safety: The History, Renaissance, and Future of an Interpersonal Construct. Annual Review of Organizational Psychology and Organizational Behavior, 1, 23–43. A useful foundation for understanding how interpersonal risk affects voice, teamwork and organisational learning.

Morrison, E. W. (2014). Employee Voice and Silence. Annual Review of Organizational Psychology and Organizational Behavior, 1, 173–197. A foundational review of why people communicate or withhold work-related ideas, concerns and information.

Morrison, E. W. (2023). Employee Voice and Silence: Taking Stock a Decade Later. Annual Review of Organizational Psychology and Organizational Behavior, 10, 79–107. Reviews the substantial development of voice and silence research over the subsequent decade.

Rogelberg, S. G., Leach, D. J., Warr, P. B., & Burnfield, J. L. (2006). “Not Another Meeting!” Are Meeting Time Demands Related to Employee Well-Being? Journal of Applied Psychology, 91(1), 83–96. Particularly relevant to the experience of meetings as interruptions and the differing ways employees experience meeting demands.

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