Organisational Habits

Not through a handbook.

Through what happens repeatedly.

Ways of deciding, collaborating, communicating, disagreeing, recognising success and responding to difficulty gradually become familiar. Over time, they can stop feeling like organisational choices and begin to feel simply like the way things are done.

This Signature Insight is a focused experience of organisational thinking designed to help leadership teams interrupt that familiarity and become curious about the habits people may encounter—and gradually learn—through everyday organisational life.

It does not ask leaders to imagine that they can know exactly what a newcomer would experience.

It asks what becomes visible when they try to look at the familiar as though it were new.